Service Support
- FAQ
- Warranty
FAQ
You can find our help here, we have listed some frequently asked questions here
No. Only authorized YADEA dealers are allowed to perform warranty work on your YADEA product.
In order to obtain warranty coverage, the first step is to take your vehicle to an authorized YADEA dealer for diagnosis. Your dealer will determine if there is warranty coverage. Please see the Dealer Locator to find the dealer closest to you.
Please see the maintenance section of your owner’s manual. The service intervals in the maintenance schedule are based on average riding conditions. Some items will need more frequent service if you ride in severe conditions or at full throttle. Consult your dealer for recommendations applicable to your individual needs and use.
YADEA is a global manufacturer based in Wuxi, China.
You can find your nearest dealer by using our dealer locator tool.
Parts can be purchased through any of our authorized YADEA dealers.
When purchased new, all of our vehicles come with an owner’s manual. If you’ve misplaced or damaged your original owner’s manual, contact your YADEA dealer and they will be able to order you a replacement, or you can find digital versions of most of our owner’s manuals here.
When purchased new, all of our vehicles come with an owner’s manual. If you would like additional information on servicing your vehicle, you can order a service manual through a YADEA dealer. Find your nearest dealer here.
All questions technical and non-technical should be directed to your local YADEA dealer, who is the best resource for timely and accurate information.
WARRANTY
Yadea Products Warranty Agreement
The seller and the buyer agree as following products warranty terms:
| Sr. # | Category | Name | Standard | Standard | Notes |
|---|---|---|---|---|---|
| 1 | Motor | Motor | Lack of phase line, Coil burned, Abnormal noise, Short circuit, Open circuit | 24 months / 20000km | |
| 2 | Battery | Lithium battery | SOC ≥ 80% within the first 600 charging&discharging cycles or 24 months of usage, whatever comes first(testing the SOC by upper computer or discharging machine). | 18 months / 20000km | For long term storage,Charging the battery every 2 months and ensuring the capacity between 40%-60% SOC. (if battery broken caused by long time no charge, It's excluded from the warranty). |
| Graphene Lead-acid battery | SOC ≥ 60%(testing by discharging machine),Bulge,Liquid leakage | 18 months / 20000km | For long term storage,Charging the battery every 1 month and ensuring the capacity around 80% SOC (if battery broken caused by long time no charge, It's excluded from the warranty). | ||
| 3 | Electric parts | Controller/Alarm/ECU/ GPS/ Charger/USB charger/ Convertor/ Speedometer/ Switch set/Lock set/Horn/ Throttle/Air witch/ Power switch/ Light set | Performance failure due to product quality and cannot be repaired | 12 months or 10000km | Out of the warranty as follows: A.Adding or cutting the wire without permission. B.Failure caused by man-made. |
| 4 | Body parts | Frame | Natural open welding, loose welding, fractured, deformed | 36 months / 30000km | Broken by man-made or impact are excluded from the warranty |
| Handle bar/Side stand/ Main stand | Natural open welding, loose welding, fractured, deformed | 18 months / 20000km | Broken by man-made or impact are excluded from the warranty | ||
| Disc brake set/ Drum brake | Performance failure due to product quality and cannot be repaired | 12 months / 10000km | Broken by man-made or impact are excluded from the warranty | ||
| Painting parts/ Electroplated parts/ Seat cushion | Depainting, crack or discolour seriously | 9 months / 10000km | Broken by man-made or impact are excluded from the warranty | ||
| 5 | Parts prone to wear and tear | Rearview mirror/ Brake pad/ Tyre/ Seat lock cable/ Charging socket/ Chain/ Chain wheel/ Decorative parts/ Screws & Nuts/ Advertising & Promoting parts/ Gifts and other parts not included in the above item category | Excluded from the warranty | ||
Exception Terms:
2. Damage caused by not using yadea original parts ,self-modification are excluded from the warranty.
3. Damage caused by irresistible factors such as smoke, drugs, earthquake, typhoon, flood, flood and chemical corrosion caused by advertising and promotion, gift items, noise size, soft
and hard artificial feeling items;
4. Crash, fall off, overload, speeding,the failure caused by not according to the user manual and other man-made factors ;
5. Battery under voltage, bulge, soaking, broken (low voltage) and external causes of battery appearance damage are not guaranteed, all batteries and accessories do not implement cycle
warranty.
