Service Support

FAQ

You can find our help here, we have listed some frequently asked questions here

No. Only authorized YADEA dealers are allowed to perform warranty work on your YADEA product.

In order to obtain warranty coverage, the first step is to take your vehicle to an authorized YADEA dealer for diagnosis. Your dealer will determine if there is warranty coverage. Please see the Dealer Locator to find the dealer closest to you.

Please see the maintenance section of your owner’s manual. The service intervals in the maintenance schedule are based on average riding conditions. Some items will need more frequent service if you ride in severe conditions or at full throttle. Consult your dealer for recommendations applicable to your individual needs and use.

Any of our authorized service dealers will service your YADEA machine. Check out our dealer locator to find the dealer nearest you.

YADEA is a global manufacturer based in Wuxi, China.

You can find your nearest dealer by using our dealer locator tool.

Parts can be purchased through any of our authorized YADEA dealers.

When purchased new, all of our vehicles come with an owner’s manual. If you’ve misplaced or damaged your original owner’s manual, contact your YADEA dealer and they will be able to order you a replacement, or you can find digital versions of most of our owner’s manuals here.

When purchased new, all of our vehicles come with an owner’s manual. If you would like additional information on servicing your vehicle, you can order a service manual through a YADEA dealer. Find your nearest dealer here.

All questions technical and non-technical should be directed to your local YADEA dealer, who is the best resource for timely and accurate information.

WARRANTY

Yadea Products Warranty Agreement

The seller and the buyer agree as following products warranty terms:
Sr. # Category Name Standard Standard Notes
1 Motor Motor Lack of phase line, Coil burned, Abnormal noise, Short circuit, Open circuit 24 months / 20000km
2 Battery Lithium battery SOC ≥ 80% within the first 600 charging&discharging cycles or 24 months of usage, whatever comes first(testing the SOC by upper computer or discharging machine). 18 months / 20000km For long term storage,Charging the battery every 2 months and ensuring the capacity between 40%-60% SOC. (if battery broken caused by long time no charge, It's excluded from the warranty).
Graphene Lead-acid battery SOC ≥ 60%(testing by discharging machine),Bulge,Liquid leakage 18 months / 20000km For long term storage,Charging the battery every 1 month and ensuring the capacity around 80% SOC (if battery broken caused by long time no charge, It's excluded from the warranty).
3 Electric parts Controller/Alarm/ECU/ GPS/ Charger/USB charger/ Convertor/ Speedometer/ Switch set/Lock set/Horn/ Throttle/Air witch/ Power switch/ Light set Performance failure due to product quality and cannot be repaired 12 months or 10000km Out of the warranty as follows: A.Adding or cutting the wire without permission. B.Failure caused by man-made.
4 Body parts Frame Natural open welding, loose welding, fractured, deformed 36 months / 30000km Broken by man-made or impact are excluded from the warranty
Handle bar/Side stand/ Main stand Natural open welding, loose welding, fractured, deformed 18 months / 20000km Broken by man-made or impact are excluded from the warranty
Disc brake set/ Drum brake Performance failure due to product quality and cannot be repaired 12 months / 10000km Broken by man-made or impact are excluded from the warranty
Painting parts/ Electroplated parts/ Seat cushion Depainting, crack or discolour seriously 9 months / 10000km Broken by man-made or impact are excluded from the warranty
5 Parts prone to wear and tear Rearview mirror/ Brake pad/ Tyre/ Seat lock cable/ Charging socket/ Chain/ Chain wheel/ Decorative parts/ Screws & Nuts/ Advertising & Promoting parts/ Gifts and other parts not included in the above item category Excluded from the warranty

Exception Terms:

1. Based on the above table, if the time limit and scope of warranty are exceeded,Its out of warranty.
2. Damage caused by not using yadea original parts ,self-modification are excluded from the warranty.
3. Damage caused by irresistible factors such as smoke, drugs, earthquake, typhoon, flood, flood and chemical corrosion caused by advertising and promotion, gift items, noise size, soft
and hard artificial feeling items;
4. Crash, fall off, overload, speeding,the failure caused by not according to the user manual and other man-made factors ;
5. Battery under voltage, bulge, soaking, broken (low voltage) and external causes of battery appearance damage are not guaranteed, all batteries and accessories do not implement cycle
warranty.